Privacy
We truly care about protecting your privacy: any information you share with us is handled with care and confidentiality, used only to make your stay as pleasant as possible and never shared with third parties without your consent. For more details, please see the sections below.
Privacy Policy for the Website Service
Pursuant to Art. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (General Data Protection Regulation or GDPR), as well as Art. 19 of the Swiss Federal Data Protection Act of 25 September 2020 (nLPD).
Dear user of the website https://flamellugano.com,
Thank you for visiting our website. We take this opportunity to inform you about the purposes and methods of processing your data related to browsing on our site, under the requirements of the GDPR and the nLPD.
This privacy notice applies only to data processed by our website; please note that for specific operations (e.g., online bookings) we use third-party sites or applications, either integrated into our platform or via external links to other sites: in all these cases, the data controller is the owner of the respective site/application, who acts as an independent controller, and you should refer to them for the relevant privacy information.
Ownership, Purpose of Processing, and Nature of the Main Data Processed
Hotel Lugano Dante Center Sa, owner of the website in question and Controller of personal data processing, wishes to inform you that whenever you browse, for any reason, our website, this entails the processing of some of your data commonly defined as "Navigation Data". Indeed, IT systems can acquire during their normal operation some personal data whose transmission is implicit in the use of Internet communication protocols. This refers to IP addresses or domain names of the computers used by users connecting to the site, the addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numeric code indicating the status of the server response (successful, error, etc.) and other parameters related to the user's operating system and IT environment.
Regarding Cookies, those always used fall into the category of so-called Strictly Necessary cookies, whose use is aimed at ensuring the functioning and usability of the website. We also process technical navigation data and cookies of the Performance, Functionality and Targeting types: for these, you can give or withhold your consent to their use simply by accessing the site's cookie panel, always accessible via the footer link named Cookie Settings, and then clicking on Show Details to learn more.
If you decide to voluntarily provide us with your data through our website for the newsletter service, we invite you to read the specific information on the processing of such data, which will be provided along with the subscription form.
Legal Basis of Processing
The processing of technical navigation data is necessary to allow the usability of our website.
The processing of Performance, Functionality, and Targeting cookies is subject to your consent; you may revoke it at any time by accessing the site's cookie panel: if you revoke your consent, we will no longer process your data collected through these cookies but may still use all those collected up to that moment.
The processing of your data related to the newsletter service is also subject to your consent; you can revoke it at any time by using the opt-out option contained in our email (Unsubscribe).
Main Methods of Data Processing
We minimise the collection and processing of technical navigation data to the strict minimum necessary for the pursued purposes.
After risk assessment and, where applicable, the impact assessment on personal data protection related to the loss of confidentiality, availability, and integrity of the processed information, we plan and adopt the necessary technical and organisational measures to minimise these risks. This also aims to ensure the resilience of the processing conducted within the broader need to guarantee the continuity of the provided services.
Communication or Dissemination of Processed Data
Technical navigation data and Strictly Necessary cookies are not disseminated and are communicated only to IT service providers for purposes strictly connected to the availability, technical maintenance, and development of the website.
Data from Performance, Functionality, and Targeting cookies, if you have authorized them, are also shared with the respective service providers (Google, Microsoft, Meta, etc.); for further details, please consult again the site's cookie panel, always accessible via the footer link named Cookie Settings and then clicking Show Details.
In the same site cookie panel, you can consult our Storage Declaration, detailed for each type of cookie processed.
The IT infrastructure and related IT services supporting the website are mainly located in Switzerland, but technical copies of parts of our site are also hosted on other servers worldwide for cybersecurity purposes: in any case, usage data and especially the user's data are transferred only to servers located within the European Economic Area or covered by specific privacy agreements with Switzerland and the EU.
Processing by Third Parties
We may use third parties to process your personal data within the above-listed purposes, such as:
Providers of technical assistance services for IT systems.
In such cases, we ensure that these parties (identified as "Data Processors") process your personal data exclusively to carry out activities strictly related to the previously defined purposes and in compliance with appropriate technical and organisational data protection measures.
Information and Exercise of the Data Subject’s Rights
We wish to inform you of the rights granted to you under the GDPR and nLPD as a data subject. These rights are listed in Art. 13 of the GDPR and chapters 4 and 5 of the nLPD; in particular:
The right of the data subject to request access to personal data from the controller (Art. 15 GDPR and Art. 25 nLPD);
The right of the data subject to request rectification or erasure of the data or restriction of processing (Arts. 16 and 17 GDPR, and Art. 32 nLPD);
The right of the data subject to object to processing, including automated processing (Arts. 18 and 21 GDPR and Art. 21 nLPD);
The right of the data subject to data portability (Art. 20 GDPR and Art. 28 nLPD);
The right of the data subject to lodge a complaint with a supervisory authority (Art. 77 GDPR).
Retention Period of Personal Data and Reference Criteria
We retain processed personal data for the period strictly necessary to achieve the declared purposes. The average retention time of cookies ranges from a minimum of 15 minutes to a maximum of 13 months. For more details, please consult the site's cookie panel, always accessible via the footer link named Cookie Settings, and then clicking Show Details.
Personal data processed for newsletter purposes are instead retained for 3 years from the date of the last contact.
Contacts
The Data Controller of your personal data is Hotel Lugano Dante Center Sa, located at Piazza Cioccaro 5, 6900 Lugano (Switzerland). For any information requests regarding the processing of your personal data or for exercising your rights under Art. 13 of the GDPR and chapters 4 and 5 of the nLPD, you can write to the following email address: [email protected]